What must the board do if they determine no unprofessional conduct has occurred after investigating a complaint?

When the board investigates a complaint and finds that no unprofessional conduct has occurred, it is required to prepare and serve an order of dismissal. This procedural action formally concludes the investigation by indicating that the complaint did not warrant any disciplinary action against the practitioner involved. An order of dismissal is crucial because it provides clarity and closure to both the board and the respondent, as well as the complainant.

The order of dismissal also serves as an official record, which helps maintain the integrity of the investigative process and can be important if any future complaints arise. This ensures that all parties involved are informed about the outcome of the investigation in a professional manner.

The other options do not align with the established protocols for handling such determinations. A public apology would be inappropriate since the investigation concluded that no wrongdoing occurred. Sending a notice to the complainant may be part of the process, but it does not replace the necessity of an official dismissal order. Notifying local funeral homes is irrelevant in this context, as the board's action pertains specifically to the individual case being reviewed. Thus, the preparing and serving of an order of dismissal is the correct and necessary course of action following such an investigation.